PAYMENT FOR ONLINE SALES
Nektaria Pty Ltd offers various payment options. We accept Visa, Master Card and American Express cards. We also accept payment via Paypal. All payments are securely processed via our checkout service. We do not see or store your credit card information at any time.
If you have difficulties or questions kindly contact our support team at firstname.lastname@example.org who will assist you with your query.
All prices quoted on www.nektaria.com are in United States Dollars (USD) unless otherwise stated.
As all wedding gown orders are made to order there is a minimum 90 day lead time from placing your order to your required delivery date. Before purchasing your wedding gown, you are required to inform us using our website the required delivery date for your wedding. Wedding gowns will be shipped before your specified delivery date. We recommend including at least a further 2 weeks for any local alteration requirements before your actual wedding date.
Occasionally we will have items available for pre-sale, to give you the opportunity to secure an item before it arrives. When purchasing pre-sale items, the full amount of the items purchased, including postage will be deducted from your account. No further charges will be applied once the item has arrived and been shipped.
For all other products, it generally takes between 2-4 weeks for a order to arrive, although these dates are mostly accurate, they can sometimes be subject to delays. If you have placed an order that contains pre-sale and non-presale items, they can possibly be shipped together.
Our standard returns policy applies to all items purchased online. Expected delivery dates are indicative and most often accurate, however occasionally actions beyond our control result in delays in delivery. For this reason, Nektaria Pty Ltd reserves the rights to extend the expected delivery dates. You will be notified via email once your pre-sale purchase has been shipped. From there, our standard shipping (refer below) and returns policies applies. For full information on returns, please visit our Returns Policy page.
The cost of shipping your order is non-refundable. Nektaria Pty Ltd holds no responsibility for lost or stolen parcels or parcels delayed in transit.*Delivery time estimates are between metropolitan areas of major cities. This excludes time in customs if applicable and may be subject to delay due to causes outside of our control.
AUSTRALIAN ONLINE ORDERS
For Australian domestic orders (excluding wedding dresses) we charge a flat fee of $10.00 AUD for standard shipping. We send your orders via Australia Post or DHL depending on the order within 5-10 business days from of your order being processed and confirmed by Nektaria Pty Ltd. Nektaria Pty Ltd offers free standard shipping on domestic orders over $500 AUD. All orders are fully tracked and require a signature on delivery.
INTERNATIONAL ONLINE ORDERS
For international orders (all countries outside Australia) we use DHL Express. Shipping charges will be $120 All orders are fully tracked and require a signature on delivery. The timeframes we have provided are not inclusive of any delays that may occur through customs processing, which are out of our control however everything is tracked and will require a signature on delivery (please note no PO Box addresses will be accepted ).
Any customs fees or taxes that may be associated with your purchase from Nektaria Pty Ltd are the responsibility of the customer. Customs charges and taxes differ from different country and from different state. It is suggested you contact your local customs department if you are unsure if any taxes or fees that applies to you.